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COMMONLY ASKED QUESTIONS
HOW DO I INQUIRE ABOUT A PRODUCT?
WHAT IF I AM ORDERING A CUSTOM-MADE, MADE-TO-ORDER OR SPECIAL-ORDER ITEM?
WHAT ARE YOUR SHIPPING RATES?
WHAT ARE YOUR SHIPPING RATES FOR FURNITURE?
WHAT IS YOUR RETURN POLICY?
WHAT PAYMENT METHODS DO YOU ACCEPT?
HOW DOES THE PRICE GUARANTEE WORK?
WHAT DOES THE COMPLIMENTARY GIFT WRAP INCLUDE?
HOW CAN I CHECK ON THE STATUS OF AN ORDER?
GENERAL CONTACT INFORMATION
The Gift District, LLC
350-C Fortune Terrace
Potomac, MD 20854
PLACE AN ORDER BY PHONE
If you prefer to place an order by phone rather than online, call us at 301.983.GIFT(4438) 24 hours a day, 7 days a week. Our official office hours are Mon-Fri 9AM-5PM, EST (eastern standard time). But please feel free to contact us at any time, and if we're not in the office, we'll get back to you ASAP!
ASK A QUESTION ABOUT A PRODUCT
Email our Customer Service team anytime at email@example.com, or call us at 301.983.GIFT(4438) Mon-Fri between 9AM and 5PM, EST. We are happy to assist you with any questions.
COMPLIMENTARY SIGNATURE GIFT WRAP
We offer complimentary signature gift wrap that includes a two piece glossy gift box tied with a tulle bow and sealed with our logo label. While The Gift District, LLC strives to provide exceptional customer service, in rare instances our "signature" gift wrap may be unavailable. If this should occur, we will do our best to use an alternate gift wrap of equal value.
Gift wrap is not available for products that are sent directly from the artisan or manufacturer, oversized items and orders that receive a "bulk" discount. There is no dollar value that can be applied to an account should gift wrap be unavailable. See specific product descriptions for information on gift wrap availability.
The Gift District, LLC realizes how competitive the marketplace is, and we want to win your business. So to make sure you receive the best price available on the Web, we gladly offer our "Best Price" guarantee. If you find the exact product at a lower price (that isn't on clearance*) from another website, we'll beat their price by 5% of the difference. Simply email the website link to:
Or, if you've already made a purchase and within 7 days find the exact product from another website at a lower price (that isn't on clearance*), we will refund you 5% of the difference in price. Simply mail or fax a copy of the website page, as well as your Gift District receipt to:
The Gift District, LLC
350-C Fortune Terrace
Potomac, MD 20854
* "Clearance" is defined as any "going out of business" sale or "clearance price" or any other price at or below wholesale.
Because The Gift District, LLC operates in Maryland, we are required to collect 6% sales tax on orders shipped to a Maryland address. Those who live outside Maryland will not be charged sales tax unless required by state law.
The Gift District, LLC accepts Visa, MasterCard & PayPal. I'm sorry but we are not set up for American Express.
INQUIRE ABOUT THE STATUS OF YOUR ORDER
Email questions or comments about your order to firstname.lastname@example.org or call 301.983.GIFT(4438).
SHIPPING & SHIPPING RATES
We currently ship only within the Continental United States and US territories (Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam). Shipments to US territories may be subject to additional fees. Unfortunately we do not offer international shipping outside these areas.
Below is an outline of our flat-fee shipping rates.
Order Amount.........Ship Rate
Items are typically shipped via either UPS ground or USPS Priority Mail. UPS Ground Residential usually arrives within 2-7 business days. USPS Priority Mail usually arrives within 2-5 business days. Both methods are sent with trackable ID numbers which will be forwarded to the customer when available. Oversized items and bulk orders may be subject to additional handling fees. If these fees should apply, The Gift District will contact you for approval before moving forward with the order.
Express shipping services are available at an additional charge for most items. Please call customer service at 301.983.GIFT (4438) for an estimate. Please have the item name and “ship to” zip code readily available.
Those items that qualify for free shipping will be sent via standard shipping to one address only. Please note that should an item be returned, the original shipping charge (based on our shipping rates above) will be deducted from your refund.
Should you receive a product you believe has been damaged in shipping, please contact customer service immediately with the following information: your order number, shipment tracking number (found on the packing slip) and the name of the carrier. You must save all packing and shipping materials for UPS inspection. You may be asked to provide documentation of damage such as photos or a written statement. We must receive notice of damaged or defective goods within 24 hours.
Children’s furniture demands exceptional care and consideration for transit. These items are shipped with special in-home furniture carriers who can accommodate larger sized and heavier items. Furniture that is shipped via STANDARD in-home delivery will be placed inside the main threshold of the home. Some carriers also offer “WHITE GLOVE” service, whereby they unpack the furnishings, place them in a room of your choice and discard the packing materials for you (assembly service is not provided). If you are interested in white-glove service, please call customer service at 301.983.GIFT (4438) for a price quote. Unless otherwise requested, your furniture will be shipped via standard service.
When your furniture is ready to be delivered, the carrier will contact you directly to schedule a delivery time. When they do, don’t forget to make note of the company’s name and phone number so that you can contact them later if necessary. If you need to reschedule a delivery, please call prior to the scheduled delivery time, or you may be subject to a “missed appointment” fee. If delivery cannot be scheduled within 10 days, applicable storage fees may be incurred.
Most carriers schedule deliveries Monday through Friday between the hours of 9 a.m. and 5 p.m. Please make sure someone is home to inspect and sign for your delivery. It is imperative that the furniture is examined carefully. Please note any damage directly on the delivery receipt (either to the furniture itself or the packing materials). Do not sign the shipping documents without recording details of transit damage. Any scratches, dents, cracks, torn fabric, etc. cannot be repaired or replaced without being documented at the time of delivery.
If a rare case has occurred and you find that your furniture is damaged, you may choose to refuse the delivery. Please report any damage directly to the Gift District at 301.983.GIFT (4438) immediately. The Gift District will not be able to assist you if delivery instructions are not followed.
CUSTOM, MADE-TO-ORDER & SPECIAL ORDER PURCHASES
We work with many artists who are glad to take custom orders built to your specifications. Please feel free to call our customer service team, and ask about available options.
Custom orders may require more time as they are crafted to your requests. Please allow up to 12 weeks for shipment of these items to arrive. For specific production times, please refer to an item's specific description. For shipping status on your custom order, please contact our Customer Service team at 301.983.GIFT(4438).
Custom orders, bulk orders, made-to-order items and personalized items are not returnable or exchangable. Because artisans craft these items to your specifications, they are a "final sale".
Such orders also require payment in full upon order. If you wish to cancel a custom order, you must do so within three days of your order.
If you are considering a bulk purchase for a shower or party favors, please call customer service for special pricing. Please note: Bulk discounts cannot be combined with other discounts.
We have access to thousands of products, not all of which can be displayed on this website. If you are looking for something specific, please feel free to call our customer service team and ask if we can get it.
The Gift District, LLC will gladly issue a refund if you wish to make a return. Please contact customer service to obtain a return authorization number. This must be done within 7 days of your receipt of the items and you will be responsible for return shipping charges. We will issue a credit to your charge card upon receipt of the merchandise in its original condition. However, we cannot refund your shipping charges. Any items returned after 7 days of receipt will be issued a store credit only. No returns can be accepted after 31 days of receipt. Returns for items that qualified for free shipping will get the original shipping charge of $8.95 deducted from their credit. We suggest customers send all returns via insured mail for protection in the event of loss, theft or damage as The Gift District, LLC cannot be responsible should such an event occur.
The following items are subject to a 20% restocking fee for returned items: Arte Italica, boom chairs & furniture.
Should you receive a product you believe is defective, please contact customer service immediately with the following information: your order number, shipment tracking number (found on the packing slip) and the name of the carrier. Items perceived to be defective may actually have been damaged in shipping. Therefore, you may be asked to provide documentation of damage such as photos or a written statement, and we must receive notice of defective goods within 24 hours.
PLEASE NOTE: Custom orders, bulk orders, made-to-order items and personalized items are not returnable or exchangable. Because artisans craft these items to your specifications, they are a "final sale".
TERMS AND CONDITIONS
Product availability is subject to change. The Gift District, LLC reserves the right to amend product information due to artisan delays, changing conditions and product discontinuations.
When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of miscalculation or printing errors. The Gift District, LLC will contact you before proceeding with your order should such an error occur.
Each promotional offer, coupon or discount for The Gift District, LLC or giftdistrict.com is mutually exclusive and cannot be combined with any other offer or promotion.
Some of the products offered on our website are shipped directly from the artisan or manufacturer; therefore shipping delays may occur.
While we always consider product safety, The Gift District, LLC cannot be liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, The Gift District, LLC is not responsible for copyright, registration or licensing infringement of products sold on the site.
The Gift District is a limited liability company (LLC).
giftdistrict.com strives to provide a superior shopping experience via a broad selection of savvy gift items and exceptional customer service. We always welcome your comments regarding any technical problems you've experienced or suggestions to improve our site.
MEDIA INQUIRIES & THE PRESS
If you are with the media and seeking information regarding The Gift District, LLC, please contact us today via email at email@example.com or via phone at 301.983.GIFT(4438).
The Gift District has been seen in the following publications:
Kids' Rooms Magazine - BH&G